Total Expert partners with Cogneesol
MINNEAPOLIS, UNITED STATES — Customer engagement platform Total Expert has announced a partnership with Cogneesol, a prominent business process optimizer (BPO) in the insurance space.
Enabling insurance agencies to leverage data for personalized outreach
This collaboration aims to empower insurance agencies, brokers, and managing general agencies (MGAs) to boost the efficiency of their customer engagement strategies.
This is a response to the 300% growth in new insurance industry customers observed by Total Expert.
Ilya Filipov, general manager of Total Expert’s insurance segment, believes their partnership with Cogneesol will enable enterprises to extract critical data from back-end agency management or policy admin systems.
“That way our customers maximize the use of their data to develop the ideal journeys and reach out to prospects and clients in the moments that matter. This Applied Epic integration is only the beginning. We are rapidly growing and expanding the capabilities we provide to agencies for engaging their market,” Filipov said.
Maximizing tech investments through automation
“Cogneesol is committed to the idea that companies should get maximum value from their tech spend,” said Ashim Khurana, COO of Cogneesol.
“Often, that means replacing manual processes—like manually patching together data from siloed tools—with modern, integrated processes that help them work faster and smarter.
Founded in 2012, Total Expert offers marketing and sales software solutions for financial services. Its platform unifies data, marketing, sales, and compliance solutions to enhance the customer experience.
Meanwhile, Cogneesol was founded in 2008 and has capabilities in efficient process management, automation, and analytic tools. It has clients in over 25 countries.
