TP posts steady H1 2025 growth amid AI push, market volatility
PARIS, FRANCE — TP (previously known as Teleperformance), a global leader in digital business services, reported €5.1 million (US$5.9 million) in first-half of 2025 revenue, marking a 1.5% like-for-like growth despite macroeconomic headwinds.
The company’s accelerated AI investments and resilient Core Services performance offset challenges in its Specialized Services division, as it updates full-year targets to reflect currency fluctuations and market dynamics.
TP recently overtook Accenture and soared to rank #1 in the OA500 2025, an objective index of the world’s top 500 outsourcing companies.
Core services drive growth amid economic uncertainty
The increase was underpinned by strong performances in Europe, the Middle East, and Asia-Pacific, driven by new deals in public services, consumer goods, and media departments.
Back-office solutions and AI-powered data services also experienced significant growth, although they started from a low baseline.
The Americas region displayed a moderate growth of 0.9% LFL on the back of Latin America, which grew at a higher rate because of demand in trust and safety solutions. Nevertheless, currency fluctuations, especially the strength of the euro over emerging market currencies, reduced reported revenues by €121 million (US$139 million).
Chief Executive Officer (CEO) Daniel Julien noted the strength of the division, saying that “this first half is an evidence of our ability to create competitive advantage for our clients and harness the full potential of artificial and human intelligence.”
Specialized services face headwinds
Specialized Services revenue declined 7.0% LFL in the first half, primarily due to the non-renewal of a major visa application management contract. Excluding this impact, the division grew 3.0%, with LanguageLine Solutions’ interpretation services facing softer demand in the volatile United States market.
Deputy CEO Thomas Mackenbrock noted swift cost adjustments to align interpreter staffing with activity levels, restoring margins to 2024 levels by quarter two.
“We responded swiftly, implementing targeted cost adjustments to maintain performance and focus. As our industry transforms, this period calls for clear direction, operational agility, and disciplined execution of our ‘Future Forward’ strategy,” he said.
The acquisition of ZP in February 2025 bolstered the division, with the new subsidiary achieving double-digit growth ahead of expectations.
TP’s recent completion of a €100 million (US$115.5 million) share buyback program indicated confidence in long-term value creation.
Upon evaluating the company’s short-term performance, TP anticipates stabilizing profitability, aiming for a 15.1% recurring earnings before interest, taxes, and amortization (EBITA) margin by 2025.
AI and strategic acquisitions
TP’s €100 million (US$115.5 million) AI partnership program advanced in the first half, including the acquisition of crowdsourcing platform Agents Only and collaborations with Sanas, Parloa, and Ema.
Over 250 AI projects were launched, while its proprietary TP.ai FAB platform aims to integrate AI with human-driven services. The company also partnered with Carnegie Mellon University to research AI-human augmentation.
A worldwide upskilling program was put in place to teach 65,000 managers in the field of AI and emotional intelligence by mid-2025. Such activities are consistent with TP’s medium-term plans, which include achieving 4% to 6% annual revenue growth by 2028 and accumulating €3 billion (US$3.4 billion) in cumulative free cash.
