Shanghai transcosmos Marketing Services Co., Ltd., a wholly-owned subsidiary of outsourcing firm transcosmos inc., has been awarded the Intelligent Customer Service Outsourcing Solutions Award for the third consecutive year by CTI Forum.
Information communication technology products, solutions, and specialists in the ICT industry were evaluated based on their rich experience and powerful insights into the industry accumulated over several years. transcosmos China was recognized for its intelligent customer service solutions that attained many successes, said transcosmos inc.
The Chinese unit said it offers intelligent contact center solutions and services where chatbots and agents work together. It also helps clients build and operate smart contact centers while helping them maximize their profits and optimize the customer experience.
transcosmos operates in 20 Chinese cities including Shanghai, Beijing, Hefei, Xi’an, Changsha, Wuhan, and Suzhou.