transcosmos sets up contact center support desk booth
IT service management company transcosmos launched a dedicated booth for support desks to help solve the information security challenges of their home-based contact centers.
With the support desk, transcosmos offers a wide range of support services for their home-based operators.
Specifically, the company has enhanced its information security management function to address security related challenges that home-based contact centers face, provides helpdesk services to assist home-based agents in solving issues related to PCs and accessories, and helps supervisors manage agent performance.
Transcosmos has a wide range of home-based contact center operators. Currently, it has over 13,000 workstations – 3,000 in Japan and 10,000 overseas.
By enhancing support desk functions, transcosmos will help reduce on-site supervisors’ workload, assist agents, and accumulate know-how in managing home-based operations.
Ultimately, transcosmos will spur home-based operations while maintaining the same level of services as the center-based operations with a stable performance.
transcosomos’ contact center support desk offers their home-based agents security management, performance management, and IT helpdesk support, among other services.