TTEC to add 3,500 CX jobs in Egypt by 2029
COLORADO, UNITED STATES, and GIZA, EGYPT — Global customer experience firm TTEC has announced a major expansion of its Cairo operations, pledging to add 3,500 employees by 2029.
The commitment follows the 2025 Global Offshoring Summit and the signing of a new partnership agreement with Egypt’s Information Technology Industry Development Agency (ITIDA).
“Egypt has become an essential part of our global delivery network,” said John Abou, TTEC Engage President.
Egypt emerges as strategic global CX offshoring hub
TTEC’s heavy-scale strategy highlights the rapid transformation of Egypt into a key hub for delivering a vast customer experience (CX).
TTEC first entered Egypt in 2023 and expanded again in early 2025 with a facility in Maadi Technology Park, making this its largest commitment yet in response to rising global client demand.
This was sealed through a Memorandum of Understanding (MoU) with ITIDA following high-level discussions at the summit with the Presidential Roundtable, the Prime Minister, and the Minister of ICT.
Egypt is selected for its unique competitive advantages, including a highly qualified, multilingual talent pool. TTEC has a presence in Cairo, where it currently employs over 500 employees who speak 11 languages, including Arabic, English, French, German, Italian, Spanish, Dutch, Portuguese, Russian, Turkish, and Hebrew, thereby reaching a large international customer base.
“The strength of Egypt’s multilingual talent, combined with the support we’ve received from ITIDA and the Egyptian government, positions Cairo as a world-class hub for delivering the future of customer experience,” Abou said.
Egypt’s government-backed digital services ecosystem aims to attract foreign investment, providing a stable platform for expanding operations and serving diverse global client needs.
TTEC Egypt expansion boosts digital economy, tech skills
Beyond delivering CX services, TTEC’s investment acts as a direct catalyst for Egypt’s domestic digital economy and workforce upskilling. The creation of thousands of new roles—spanning frontline support, operations, technology, data analysis, and quality assurance—represents a substantial injection of high-value employment opportunities.
ITIDA CEO Ahmed Elzaher framed the expansion as reinforcement of “Egypt’s position as a leading destination for global offshoring and digital services,” highlighting the government’s view of such investments as mutual commitments for growth.
Each new job contributes to the broader national strategy of becoming a premier offshoring destination, moving beyond volume to value-added services. Critically, the expansion is intertwined with the advancement of technological capabilities within the local workforce.
The TTEC location in Cairo is intended as an innovation center where next-generation CX and AI-based solutions can be tested, making the work more than just the usual support.
The training materials for AI tools, cloud systems, and cybersecurity will be powerful and widespread within the company, thereby transferring the most modern skills directly to the Egyptian labor market.
As Elzaher notes, “We look forward to deepening our partnership as TTEC scales its presence in Cairo. At ITIDA, we view each new center and every expansion as a commitment—a commitment to help it grow and ensure it unlocks its full potential.”
TTEC recently ranked #15 in the OA500 2025, an objective index of the world’s top 500 outsourcing companies. It was formerly known as TeleTech.
