Ubiquity acquires Peak Support, expanding remote-first CX services
NEW YORK and MASSACHUSETTS, UNITED STATES — In a strategic move to dominate the evolving customer experience (CX) outsourcing landscape, Ubiquity Global Services has acquired Peak Support.
The acquisition unites Ubiquity’s established hybrid operations with Peak Support’s fully remote, technology-led delivery model, creating a powerful contender for digital-native brands.
Ubiquity bolsters remote-first capabilities with Peak Support
Ubiquity Global Services is a provider in the customer experience (CX) and business process outsourcing industries, particularly in areas such as financial services, healthcare, and e-commerce, where compliance is a key consideration. It has an extensive global presence, boasting a revenue of $2.1 billion and a hybrid approach to providing a comprehensive suite of services, including live customer support, fraud investigation, and dispute management.
This attention to “relationship-based outsourcing” in regulated settings has earned Ubiquity a reputation for service quality and innovation, making the company a partner of companies that want to grow safely without damaging their brand.
Peak Support, in turn, provides a fully remote, high-touch model designed to serve high-growth brands in fast-paced industries, such as Service-as-a-Software (SaaS) and social media. The company was founded in 2015 and quickly achieved a revenue mark of $307.4 million by focusing on a client-centric culture, avoiding long-term contracts, and maintaining extremely high standards for its agents.
Ubiquity and Peak Support ranked #91 and #155, respectively, in the OA500 2025, an objective index of the world’s top 500 outsourcing companies.
This move combines the vast size of Ubiquity and its regulatory experience with Peak Support’s fully remote operation model. This indicates a significant industry push aimed at shaping the future of technology-enabled and flexible CX operations.
Future of CX: AI and remote-enabled workforce
Ubiquity is positioning itself outside the geographic boundaries traditionally by incorporating its Peak Support as a 2,000-person, entirely remote team into its own structure.
This acquisition provides a comprehensive range of delivery services, allowing clients to carefully weigh onshore, nearshore, offshore, and virtual agents based on their unique requirements. The relocation is a direct response to the need for scalable and resilient customer service practices in a digital-first economy.
Furthermore, the move is a clear bet on the power of technology to enhance service quality. Peak Support brings its cloud-native platform and AI-enabled tools to Ubiquity’s existing advanced tech portfolio. This fusion is designed to drive greater efficiency and more innovative solutions for clients across financial services, e-commerce, and SaaS.
Ubiquity Chief Executive Officer (CEO) Matt Nyren emphasized, “Peak Support has shown that a technology-led, remote-first approach can drive exceptional outcomes. Their culture, expertise, and proven results make them a natural fit for Ubiquity,” underscoring that future competitiveness in the business process outsourcing (BPO) sector hinges on digital integration.
“This partnership enhances our ability to deliver scalable, flexible, and innovative CX solutions in today’s digital-first markets.”
Deal highlights strategic alignment, growth potential
This deal demonstrates that successful deals in the services industry are not only about their scale in terms of operations, but also about how well they culturally align. Both companies emphasized that such a partnership is a natural fit, particularly since Ubiquity values the culture and expertise of Peak Support.
“We’re able to combine our advanced AI platform with Ubiquity’s proprietary technology to create a one-of-a-kind offering,” Peak Support said in a LinkedIn post.
“We’re already known for going above and beyond for our clients. And now we can soar higher by delivering more resources to supercharge client CX offerings,” they added.
The deal also illustrates a strategic path for nimble, high-growth companies to accelerate their market impact. Peak Support, founded in 2015, has built a strong reputation for quality, but now gains the scale to compete for larger enterprise clients.
As Peak Support CEO Jonathan Steiman noted, “Joining Ubiquity gives us the scale, global reach, and advanced tech platform to elevate what we offer our clients—without losing the agility and culture that define us. We’re excited to accelerate what we can achieve together.”
This approach allows Ubiquity to rapidly incorporate a proven, innovative operating model rather than building it from scratch, making consolidation a key tool for strategic growth.
