UJET, Google Cloud collaborate for a full-AI contact center platform
Modern contact center platform UJET will be expanding its partnership with Google Cloud to include a native, Artificial Intelligence (AI)-powered contact center platform
UJET’s Contact Center AI (CCAI) can now unify their contact center technology stack with a complete cloud-native solution, managed, delivered and supported by Google Cloud, and running on Google Cloud Platform (GCP).
UJET COO Vasili Triant said that this partnership will enable both companies to provide “customer experience innovation at enterprise standards for security, scale, and reliability…”
He added that this unified platform “can simplify and accelerate digital transformation and the incorporation of AI in their customer and agent experience.”
UJET and Google Cloud will partner to jointly develop and deliver the Contact Center as a Service (CCaaS) roadmap, offering even further consolidation of contact center technologies and AI-powered innovation in the future.
Google Cloud VP and General Manager of AI Andrew Moore said that “the last few years have taught us that in order for a company to thrive they must maintain customer confidence with quick and clear communication.”
Moore aded that with UJET’s help, “ we are able to further extend our offering through a unified technology stack for contact centers to continue to cost effectively maintain a high level of customer satisfaction.”
