News » UK sees surge in IT outsourcing contracts

UK sees surge in IT outsourcing contracts

UK sees surge in IT outsourcing contracts

The value of UK outsourcing contracts across Europe, the Middle East and Africa (EMEA) grew by 60 per cent in the third quarter of 2020 compared with 2019, according to the latest ISG Index.

Across EMEA, the average contract value of traditional managed services rose by 10 per cent year on year to €2.2bn (US$2.6bn), and ITO (IT infrastructure and operations management) contracts grew by 36 per cent to €1.8bn (US$2.13bn). It also reported that ITO and BPO (business process outsourcing) contracts in the UK experienced “double-digit growth”.

ISG said that in the UK and Ireland, the pharmaceuticals, technology and utilities industries are continuing to invest in digital capabilities and core technology operations (cloud, network and data) to support artificial intelligence (AI) and machine learning.

It also reported that because of Covid-19, the travel and retail sectors are desperate to reduce costs, which has led to a rise in new sourcing partnerships, as well as a refresh and renewal of existing deals.

Read more here. 

Start your
journey today

  • Independent
  • Free
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.