ULTATEL contact center solution earns Microsoft Teams certification
VIRGINIA, UNITED STATES — ULTATEL, a communication solutions provider, has earned Microsoft Teams certification for its contact center offering. This makes ULTATEL one of a select group of vendors worldwide that can integrate with Microsoft Teams via Direct Routing.
The certification follows a rigorous assessment process that verifies ULTATEL’s contact center solution meets Microsoft’s standards for quality and reliability.
By integrating with Microsoft Teams, ULTATEL enables its customers to bring their contact centers directly into Teams. This streamlines internal communications and accelerates issue resolution by empowering agents to consult colleagues or transfer calls quickly.
“The integration of Microsoft Teams with ULTATEL’s contact center is a game-changer,” said ULTATEL Founder and CEO Amr Ibrahim.
The certification highlights ULTATEL’s commitment to developing innovative communication technologies. By integrating its contact center with Microsoft Teams, ULTATEL can enhance employee collaboration and provide faster, more seamless customer experiences.
Founded in 2008, ULTATEL is a privately held technology company focused on developing innovative communication solutions for enterprises. With headquarters in Virginia and offices across the United States, ULTATEL has seen steady revenue growth over the past decade as demand rises for integrated communications platforms like its Microsoft Teams certified contact center offering.
