U.S. workers struggle with unclear AI policies: Resume Now survey

CALIFORNIA, UNITED STATES — A recent study by Resume Now highlights a growing compliance challenge in workplaces across the United States.

As artificial intelligence (AI) adoption surges, 57% of employees admit to using AI tools in ways that may violate company policies, largely due to unclear guidelines. 

The survey, conducted in January 2025 among 1,023 American workers, underscores the urgent need for businesses to address gaps in AI governance.

Policy clarity gap creates compliance risks

While nearly all surveyed workers (98%) report their employers have AI policies in place, only half find these guidelines clear. This lack of clarity leaves employees unsure about proper AI usage, increasing the risk of compliance violations and potential disciplinary actions.

“Seeking clarification from managers or IT teams can help employees navigate AI guidelines more effectively. Understanding company policies ensures that AI tools are used responsibly while minimizing compliance risks,” the report advises.

Training gaps undermine AI usage

The report also reveals that many employees feel underprepared to use AI effectively. Forty-three percent say they need more training to maximize AI’s benefits while staying compliant with workplace policies. Additionally, 47% feel ill-equipped to navigate employer-provided AI tools.

“Seeking out training opportunities — whether through employer-provided programs or self-guided learning — can help employees develop the technical and critical thinking skills needed to use AI responsibly and effectively,” the report states. 

AI boosts productivity despite challenges

Despite these challenges, AI is widely recognized as a productivity enhancer. Eighty-five percent of respondents say AI has improved their efficiency at work, with 40% reporting significant gains. Only a small fraction—3%—find AI detrimental to their tasks.

However, experts warn that the benefits of AI could be undermined if employees lack clear guidance and sufficient training. 

Leadership roles in AI governance evolving

A majority (58%) believe IT departments should oversee AI compliance, while fewer think HR (27%) or legal teams (14%) should take charge. This indicates a preference for technology-driven oversight rather than traditional administrative approaches.

Meanwhile, a study revealed that Chief Financial Officers (CFOs) are leading a transformative shift by integrating AI into everyday operations.