Uniphore launches U-Assist In-call
Conversational Automation provider Uniphore announced the addition of new solutions to its flagship Conversational AI & Automation platform — an in-call automation solution called U-Assist In-call.
U-Assist In-Call is the industry’s most advanced agent assist solution that delivers the next-best actions, leveraging the intent, sentiment, and tonal analysis as well as desktop automation using attended robotic process automation (RPA).
An integrated RPA is included in U-Assist In-Call’s design that can be used during a call to assist the agent or post-call for related follow-up actions needed. U-Assist In-call is available in North America, Asia-Pacific, and Europe.
Uniphore Chief Product Officer Moni Manor explained that their “unparalleled conversational AI and automation platform” increases customer satisfaction, reduces agent errors, helps ensure promises made to customers are kept, and thus ensures that every interaction is followed up on time and with minimal probability for repeat customer calls.
Uniphore’s U-Assist In-Call solutions ensure that the agents have the right tools to provide a smooth and frictionless CX.
Uniphore recently closed a $400 million late-stage investment round, the largest estimated funding in the call center industry.
