Upstream Works, Webex by Cisco partner for contact center solutions

ONTARIO, CANADA — Upstream Works, an omnichannel contact center solutions provider, has announced a strategic partnership with Webex by Cisco, a hybrid work collaboration technology provider. 

The partnership will launch Upstream Works on Webex Contact Center (UWW), an advanced agent desktop solution that simplifies and enhances customer and agent experiences across channels. 

“With Upstream Works on Webex Contact Center, we’re bringing the next generation of our omnichannel contact center desktop solution to enterprises without added complexity,” said Upstream Works CEO Rob McDougall.

UWW’s fully integrated solution will help streamline workflows by integrating multiple artificial intelligence (AI) applications, business applications, and customer relationship management (CRM) systems into contact centers. Enterprises can access these tailored omnichannel solutions via the Upstream Works partner reseller community on the Webex App Hub.

Upstream Works has over 20 years of contact center and omnichannel expertise. It partners with technology leaders, including Cisco, Microsoft, Oracle, and SAP, to deliver contact center solutions.