US-based call center ACT to open 650 jobs
United States-based call center firm Advanced Call Center Technologies (ACT) is set to open 650 jobs as the company opens new “inbound contact centers” in the cities of Kingsport and Bristol.
Clay Walker, Country CEO of government economic program NETWORKS-Sullivan said these expansions will serve the new client of ACT.
Walker added that local leaders teamed with people from the Tennessee Department of Economic and Community Development (ECD) and worked on the new project for about a year after the company told them it was growing and would need new call center space wherever it ended up.
“They’re already hiring people and they’re serving clients in Kingsport,” he stated.
ACT’s CEO Hunter Croft said that the industry faced “explosive market demand for skilled customer experience employees.”
“We’re confident that our company culture and values will be a great fit for the hardworking people of Bristol and Kingsport, and we’re proud to join these special communities at a very exciting stage in our organization’s growth,” the CEO added.
For his part, ECD Commissioner Bob Rolfe said that the state of Tennessee is “fortunate to have a skilled workforce that is capable of meeting the needs of the companies that call our state home.”
