Uzbekistan, Telecontact expand BPO to more cities and markets
TASHKENT, UZBEKISTAN — Uzbekistan’s Ministry of Digital Technologies has expanded its BPO cooperation with Telecontact, a Russian contact center operator, agreeing to new regional office openings, digital services export development, and international client acquisition for Uzbek-based operations.
According to a report from UzDaily, the agreement, reached in Tashkent between Minister Sherzod Shermatov and Telecontact founder Viktor Volsky, extends a partnership that already covers contact center operations in Ferghana and Samarkand.
Telecontact confirmed its participation in the Global Business Services Forum 2026, scheduled for July 24-25 in Tashkent.
Uzbekistan opens tax and legal incentives to Telecontact
Uzbekistan outlined the International Digital Technology Centre Enterprise Uzbekistan — which provides foreign companies special legal, tax, and infrastructure conditions — as the framework for Telecontact’s deepened presence.
Telecontact’s representatives highlighted the quality of Uzbekistan’s contact center workforce and confirmed plans to open new offices in regional cities, deepening an operational footprint that already spans Ferghana and Samarkand.
Anchoring Telecontact’s expansion within the International Digital Technology Centre’s legal framework — rather than standard commercial registration — signals a structured, incentive-backed commitment to Uzbekistan as a long-term BPO delivery market.
Shermatov said the cooperation would advance Uzbekistan’s goal of building export capacity in digital services and attracting international clients to contact center operations based in the country.
Telecontact eyes international clients from Uzbek contact center base
The talks covered the potential for Uzbek contact centers to serve international clients — a cross-border BPO shift Telecontact is positioned to facilitate through its Ferghana and Samarkand sites.
The two sides agreed to continue joint project development and to create additional high-paying jobs in Uzbekistan’s growing contact center sector.
Pairing Telecontact’s contact center infrastructure with Uzbekistan’s government-backed export push and technology incentives creates a structured pathway for Uzbek BPO to compete for international contracts beyond the CIS region.
The Global Business Services Forum 2026 on July 24-25 in Tashkent will serve as the next formal engagement point, with Telecontact confirmed as a participant.
Uzbekistan has emerged as one of the leading outsourcing destinations in Central Asia, with its young, Russian-literate workforce, low labor costs, and government-backed IT incentives attracting regional and international BPO investors.
The CIS BPO market — anchored by Russian-language contact centers in Kazakhstan, Belarus, and increasingly Uzbekistan — has attracted European and Middle Eastern clients seeking lower-cost nearshore alternatives to Western European delivery.
For Uzbekistan, the Telecontact expansion advances the Ministry of Digital Technologies’ broader strategy to grow the country’s BPO exports and position Uzbek cities as competitive delivery alternatives in the CIS region.
