Verint lands $27Mn deal in hybrid cloud contact centers
NEW YORK, UNITED STATES — Verint obtained a major $27 million contract with a U.S.-based insurance company that became one of their two eight-figure wins during the last quarter.
Verint experienced success by providing proven AI solutions and hybrid cloud services to customers who are drawn to tangible business benefits without altering their current systems configuration.
Major wins in customer service
In May 2024, Verint announced a three-year, $7 million contract with a leading insurance provider to deploy its open platform in a hybrid cloud environment, driving AI-powered business outcomes for long-standing customers.
This achievement reflects the increasing demand for solutions that deliver tangible business outcomes and seamless hybrid cloud deployments.
By starting with small deployments and scaling as desired outcomes are proven, companies can achieve high returns on investment without costly infrastructure overhauls. This approach is particularly valuable in hybrid environments where innovation must coexist with legacy systems.
Strategic growth through AI innovation
Alongside these mega-contracts, Verint concluded the fiscal year bookings and accelerated annual recruiting revenue growth. Additionally, the company boosts revenue outlook to $768 million up from prior $760 million guidance.
Companies leveraging these technologies have raised their revenue outlooks, reflecting confidence in the scalability and efficiency of AI solutions. Despite occasional challenges, such as delays in SaaS bookings, these strategies continue to drive long-term growth.
“They can start their AI journey with a small initial deployment, prove the desired outcomes, and then quickly scale and benefit from a large ROI,” said Dan Bodner, Verint CEO.
Verint pushes on integrating specialized bots into existing systems so that businesses can streamline operations, reduce costs, and improve customer satisfaction. As organizations deepen their investment in AI, they position themselves for sustained growth and leadership in the competitive landscape of customer experience innovation.
