Verint unveils new self-service product on engagement data
LAS VEGAS, UNITED STATES — Verint, a leading global provider of customer engagement solutions, has announced the launch of Verint Engagement Data Insights.
Using Verint Da Vinci AI for natural language search, this new tool offers business users self-service, no-code access to all their engagement data around the clock.
Launched at the Engage 2023 customer conference, Verint Engagement Data Insights provides an intuitive, search-driven interface that leverages Natural Language Search and Generative AI. Without needing training, users can explore their organization’s engagement data and unlock key insights into their business operations.
This tool includes self-service dashboards and reports designed to offer unparalleled visibility into customer engagement operations, transforming raw data into meaningful visualizations and metrics.
“With Verint Engagement Data Insights, business leaders can now access and harness customer engagement data directly. There’s no reliance on outside sources or IT to provide the reports needed to make data-driven decisions,” said David Singer, global vice president, go-market-strategy.
The new solution draws on data in the Engagement Data Hub and is powered by Verint Da Vinci AI, both of which are central to Verint’s Open CCaaS Platform. Verint assists over 10,000 organizations in 175 countries, including 85 of the Fortune 100, in building enduring customer relationships by connecting work, data, and experiences across their enterprises.
