Volaris acquires French call center software firm

TORONTO, CANADA — Software firm Volaris Group (Volaris) has acquired software solutions provider AVENCALL to boost the latter’s service offerings to government agencies and call centers.

“As a vertical market company, AVENCALL fits very well with the focus of Volaris Group,” said Rémy Jacquier, Group Leader at Volaris Group. “We look forward to supporting the AVENCALL team in advancing their vision for the Government Administration and Contact Centers market and consistently continuing to write the success story that has begun.”

Based in Lyon, France, AVENCALL has been offering unified communications systems to government institutions and call centers for 14 years. It was previously a subsidiary of the software company Wisper.

AVENCALL’s XIVO platform can be customized to meet the needs of its users. Along with a new mobile app, XIVO has a complete suite from freemium open-source solutions to business expert communication solutions. 

Investopedia defines freemium as “a business model in which a company offers basic or limited features to users at no cost and then charges a premium for supplemental or advanced features.”

Volaris is described as a buy-and-hold acquirer of software businesses. Its strategy is to purchase and then grow vertical-market technology firms while allowing them to run their operations independently.

According to Volaris Group Executive Chairman Mark Miller, this arrangement “allows us to scale incredibly, because when we add businesses, we are not loading more and more work on the development function.”