Wipro secures multi-million-dollar IT contract with Etihad Airways

BENGALURU, INDIA — Wipro Limited, a global leader in technology services and consulting, recently signed a multi-million-dollar, five-year contract with Etihad Airways, the national airline of the United Arab Emirates (UAE).
This collaboration will focus on modernizing the airline’s IT infrastructure, enhancing operational efficiency, and driving cost optimization through advanced cloud and artificial intelligence (AI) technologies.
Cloud and AI integration for operational excellence
As part of the agreement, Wipro will implement its FullStride Cloud platform to ensure seamless migration from legacy systems. This customized cloud-based solution will provide real-time insights into resource utilization, improving agility and scalability for Etihad’s global operations.
Furthermore, generative AI (GenAI) modules will be integrated into the IT framework, automating data centers, offering conversational support for end-users, and delivering intelligent device management. These capabilities aim to address disruptions and optimize performance proactively.
Innovation lab to support future-ready solutions
Etihad Airways will also benefit from access to Wipro’s Innovation Lab in the UAE.
The lab will play a critical role in developing tailored solutions to meet the evolving demands of the aviation industry. It will emphasize innovation and sustainability while addressing operational challenges.
Leadership highlights vision for AI-driven transformation
Frank Meyer, Chief Digital Officer at Etihad Airways, expressed enthusiasm for this partnership: “We look forward to working with Wipro to prepare for the AI era, with an emphasis on innovation, sustainability, and cost optimization. Together, we aim to elevate our customers’ experiences through advanced automation, intelligent operations, and enhanced observability.”
Vinay Firake, CEO of Asia Pacific, Middle East, and Africa at Wipro Limited, added: “We are excited to embark on this journey with Etihad Airways and enable them to adapt to the dynamic needs of the aviation industry. Through our expertise in digital transformation and AI-powered solutions, we will deliver seamless, efficient, and innovative services to their customers.”
Strengthening regional presence in the Middle East
This partnership reinforces Wipro’s strong presence in the Middle East, where it has operated for over two decades. With thousands of employees in the region, Wipro continues to leverage local talent alongside its global expertise to deliver transformative projects.
This deal underscores Wipro’s growing influence in aviation technology while positioning Etihad Airways as a digitally advanced airline ready for sustained growth in an increasingly competitive market.