Xiaomi debuts AI-powered multilingual customer support center in India
BEIJING, CHINA — Xiaomi India has improved customer service in the smartphone industry by launching an AI-powered support center offering assistance in 11 regional languages.
The innovative system combines artificial intelligence with human expertise to deliver faster, more inclusive after-sales care across India’s diverse market.
AI-driven customer service transformation
The new support center uses advanced AI to handle queries across voice, chat, email, and social media platforms, marking a significant advancement in technical assistance.
The system features a sophisticated three-level escalation protocol that ensures complex issues receive appropriate attention while maintaining complete transparency.
The AI infrastructure enables service features like interactive video demonstrations for smartphone troubleshooting and live video assistance for television repairs.
Breaking language barriers in tech support
Xiaomi has established itself as the first smartphone manufacturer to deliver complete support across 11 Indian language platforms.
The company built its strategic initiative by expanding its sign language support introduction for persons with disabilities to become the industry’s most inclusive customer service platform.
The multilingual support system operates 24/7 through digital channels, catering to customers and providing help whenever they need it and wherever they are.
Future-ready customer experience
Xiaomi‘s investment goes beyond current needs, with the AI system designed to adapt to emerging technologies and customer expectations.
Through its platform architecture, Xiaomi integrates new features, including augmented reality guides to help users with device repairs, while staying ahead in customer service development.
As part of its commitment to putting customers first and making them feel valued, Xiaomi is dedicated to upgrading its technology to better serve customers from all across the globe.
Xiaomi’s AI-powered, multilingual support center represents a paradigm shift in how smartphone brands engage with India’s diverse consumer base.
By combining cutting-edge technology with localized, accessible service, Xiaomi not only addresses current customer needs but also future-proofs its service infrastructure.
As the Indian smartphone market continues to grow, this investment in customer experience could be a significant competitive differentiator in the years ahead.
