41% of BPO job ads offered lower salaries in 2021 vs 2020
Despite opening the most number of jobs in the market, the Call Center/IT-Enabled Services/Business Process Outsourcing (BPO) industry posted 41% of their job ads with lower rates last year than in 2020.
According to JobStreet’s 2021 Salary Report, specializations requiring face-to-face interaction also saw a decline in salary offers such as hotel/restaurant (35%), construction (36%), services (37%), and manufacturing (35%).
JobStreet Philippines Country Manager Philip Gioca explained that the pandemic’s impact in the labor market made the “competition for quality talents steep among hirers” causing employers to adjust their job offer, salaries, and work environments.
The report compared salary data from the first and third quarters of 2021 vs. 2020 of the same period and was conducted in six countries in Asia.
All in all, online job posts in 2021 offered an average salary increase of 22.9%, while other industries reduced their salary rates by an average of 17.5%.
Education (67%), public service (64%), social services (52%), electrical/electronics (50%), computer/IT (48%) are among the top industries that showed pay increases.
Further, JobStreet noted that the majority of employees who were hired last year were from the outsourcing industry, followed by education, IT, finance, and administrative support.
