8×8 awarded challenger status in Gartner‘s contact center review for fifth year running
8×8, Inc. has been recognized as a key Challenger brand in Gartner’s 2019 Magic Quadrant for Contact Center as a Service (North America) industry review. This is the fifth consecutive time the California-headquartered cloud communications and customer engagement solutions provider has secured this particular commendation.
Commenting on the citation, 8×8 chief executive Vik Verma said it validates the company’s commitment to delivering both a bundled offering through its 8×8 X Series and its standalone 8×8 Contact Center solution. He also noted that it highlights the capability of its single cloud technology platform, which allows additional capabilities to be accessed on an organization-wide basis, including data and analytics, video meetings, team messaging and enterprise APIs.
The 8×8 Contact Center standalone solution, meanwhile, comprises ACD, IVR, omnichannel, dialer, reporting, customer journey analytics, quality management, speech analytics, surveys and a knowledgebase. In an additional nod to its ongoing success, 8×8 was also designated as a Leader in the Gartner Magic Quadrant for Unified Communications as a Service (Worldwide) review.
