Talkdesk 2022 CX innovator award winners
Talkdesk Incorporated, a global cloud contact center leader for customer-obsessed companies based in San Francisco, recently announced the winners of the 2022 CX Innovators Award .
Recognized companies were WaFd Bank and Alorica (North America), Indie Campers(Europe and Middle East), Banco Azteca (Latin America), and Whitehat Jr. (APAC).
The competition, which is running on its third year, targets to recognize companies who have leveraged Talkdesk technology over the past year to reshape their customer experience (CX) and gain a competitive advantage.
“Congratulations to all of the winners of the 2022 CX Innovator Awards,” said Charanya Kannan, chief product, engineering & customer officer, Talkdesk. “It’s exciting to peek behind the scenes and see how so many diverse organizations are reimagining the customer experience and using the contact center to drive measurable business outcomes.”
“Each of this year’s recipients could teach a master class in CX transformation. Their stories will inspire and offer best practices for any company embarking on the CX journey or looking to level up,” Kannan added.
CX Innovator Award winners and honorable mentions were chosen by an independent judging panel of industry analysts.
This year’s winners represent a wide range of industries including a new Artificial Intelligence (AI) Innovator category to acknowledge the emerging role of AI within the tools and processes companies use daily to automate customer self-service, empower agents, mitigate fraud, and more.
