VXI named among major contenders in Everest’s PEAK Matrix
Business Process Outsourcing (BPO) giant VXI Global Solutions was recently recognized as a major contender for customer experience management (CXM) services by research and consulting firm Everest’s Group.
Titled PEAK Matrix® Assessment, the report provided a comprehensive picture of the service provider market’s success, vision and strategy, service focus and capabilities, digital and technological solutions, domain investments, and buyer feedback.
Commenting on the recognition, VXI’s VP of Marketing Mark Mitchell said that this is a “testament to VXI’s innovation, adaptability, and obsession with creating legendary experiences even in the face of unprecedented global economic variability.”
“Through calculated decision-making, teamwork, and unwavering commitment, we can not only overcome the challenges but in fact thrive and reinforce our reputation to our current and future clients as the organization they turn to regardless of what the economic forecast predicts,” he added.
Meanwhile, Everest Group Practice Director Sharang Pharma stated, “VXI is a women-and-minority-led organization with a strong network of over 40,000 agents serving the globe.”
“With recent developments such as its expansion in new geographies and the launch of its CX advisory services, VXI is positioned well to serve its clients strategically,” Sharma added.
Known for its exceptional operational delivery and “Passion for People” approach to customer care, the Los Angeles-based organization has grown into a global leader in the BPO world.
