Sitel, Sutherland conclude court battle
TEXAS, UNITED STATES — All parties involved in the Sutherland vs Sitel trial agreed to dismiss the case months before their April 23 court meeting.
According to a report, both firms filed a Joint Stipulation of Dismissal with Prejudice last February 10, which was granted by Judge David Ezra three days later.
Sutherland filed the lawsuit in mid-2021 for alleged claims of stolen trade secrets that resulted in losing at least one major client.
According to the allegations, former Sutherland Sales Executive Ratul Sengupta coordinated with Mike Small –then-CEO of Sitel’s operations in the Americas– to obtain confidential business information from Sutherland.
The complaint stated that Small and Sengupta’s actions brought a serious financial impact on Sutherland’s operations and allowed Sitel to reap significant benefits.
The lawsuit also argued that the allegedly stolen business information gave Sitel an advantage while competing for at least one contract with a major customer.
An anonymous source shared that a monetary agreement was involved in the settlement, pointing out that “no one is happy with the money. [I] think everyone just wants to move on.”
Both firms’ industry expertise helped them secure a spot in the Time Doctor OA500, an index of the world’s top 500 outsourcing companies. Sitel is at the 36th spot, while Sutherland is ranked 58th.
