ibex appoints Michael Hallowell as Global Head of Sales for Strategic Verticals

WASHINGTON, UNITED STATES — ibex, a global business process outsourcing (BPO) firm, recently appointed Michael Hallowell as their new Global Head of Sales for Strategic Verticals.

With 25 years of experience and expertise in BPO customer engagement, Hallowell has become a trusted advisor and seasoned sales leader in the industry. In his new role, Hallowell will oversee business development for ibex’s growing FinTech and HealthTech verticals.

“Mike is a BPO pioneer and innovator with an unmatched track record of success supporting customer enablement for Fortune 500 companies. He is the ideal sales leader to help accelerate our growth and new logo sales in the FinTech and HealthTech space,” said ibex CMO and Chief Strategic Accounts Officer Julie Casteel to whom Hallowell will be reporting to.

Before joining ibex, Hallowell held sales and strategic account management leadership positions at several BPO companies. These include Sykes (now Sitel), Stream Global (now Concentrix), and Expert Global Solutions (now Alorica).

“CX technologies and services are playing an increasingly vital role as fintech and healthcare companies look to optimize their operations to deliver a better, more personal customer experience. ibex is at the forefront of digital CX transformation and can help clients radically improve their customer experience to create deeper, more profitable relationships with their customers,” stated Hallowell.

ibex has 34 operations facilities worldwide and a diverse team of more than 30,000 employees. It is listed in Outsource Accelerator’s (OA) Global Outsourcing Firm (BPO) Index, a vital tool in assisting the BPO decision-making community with a broad but objective industry assessment.