Kenya’s BPO sector to create 1Mn jobs by 2028
NAIROBI, KENYA — The Business Process Outsourcing (BPO) industry in Kenya is expected to generate over one million jobs in the next five years as the country aims to promote itself as a top outsourcing destination and expand its skillset.
According to Roselyn Maundu, chairperson of the BPO Association of Kenya (BPOAK), the industry has been increasing by 20% year-on-year for the last five years, with a revenue of over US$400 million annually.
“We need to promote freelancing for this Kenya, and BPOs are a solution to see the success of this. With good governance and a more enabling environment for BPO, more jobs can be generated as the BPO industry grows, which translates to dignified work for more Kenyans, resulting in an improvement in quality of life,” Maundu added.
During a stakeholder meeting, strategies were identified to tap into the sector’s potential, including targeted investor facilitation, demand-led skilling at scale, international marketing, and support for local operators to scale.
Kenya’s ICT Ministry Secretary, Mohamed Jabane, also highlighted the government-backed Ajira Digital Program as a successful project that has improved digital skills and enhanced competitiveness among the country’s tech-savvy population.
Ajira Digital is part of Kenya’s Vision 2030 project and provides free access to digital skills training and vacancies for young Kenyans. It has helped place over 8,000 youth in jobs with leading companies in the country since its establishment.
