Glia, Illuma Labs partner for seamless voice authentication
NEW YORK, UNITED STATES — Digital customer service provider Glia and Texas-based fintech company Illuma have formed a strategic partnership to offer seamless voice authentication for customer service interactions.
This collaboration will merge Illuma Shield with Glia’s Interaction Platform for a secure real-time voice authentication that enhances customer experience, improves operational efficiency, and prevents fraud.
“Illuma Shield fits seamlessly with the Glia Interaction Platform, adding more efficiency by making voice authentication effortless. Our joint customers are experiencing the real value that the Glia and Illuma partnership delivers,” stated Milind Borkar, CEO and founder of Illuma.
The partnership will enable Glia’s Interaction Platform to combine traditional phone and artificial intelligence (AI)-driven self-service options for a more streamlined experience.
“By verifying enrolled customers in the first few seconds of natural conversation with the Illuma Shield software, Glia quickly enables an authenticated interaction, reducing fraud and letting customers focus on their immediate need, be it an account balance, mortgage inquiry or loan origination,” said Steve Kaish, SVP of Alliances for Glia.
Glia has partnered with over 400 banks and financial institutions worldwide. The company, valued at over $1 billion, has raised over $150 million from top investors.
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