UJET launches new contact center mobile app 

CALIFORNIA, UNITED STATES — UJET, a cloud contact center platform, has announced the release of its Agent Mobile App. 

The UJET Agent Mobile App aims to empower agents and employees who operate remotely or on the go. It is a native mobile contact center that integrates with iOS and Android devices.

The app enables agents and other employees to handle and transfer calls and chats, initiate outbound calls, and access the Customer Relationship Management (CRM) system for swift and convenient resolution of customer issues.

“In the past, customer support was limited to employees who were physically located in a call center during business hours. But in today’s digital world, consumers expect highly personalized support instantly, anywhere and anytime they need it, so brands that don’t offer mobile customer support are at a competitive disadvantage,”  said Anand Janefalkar, founder and chief executive officer of UJET. 

The app, available on iOS and Android devices, forms part of UJET’s commitment to disrupting the contact center market. Its recent achievements include a 12-quarter streak as a leader recognized by G2, integration with Microsoft Teams, and the announcement of UJET WFM in partnership with Google Cloud.