transcosmos debuts new omnichannel contact center platform
SHANGHAI, CHINA — Shanghai transcosmos Marketing Services Co., Ltd., a subsidiary of outsourcing firm transcosmos, recently introduced its omnichannel contact center platform called transCxLink in China.
The new product is part of transcosmos inc.’s strategy to assist businesses in swiftly upgrading to digital contact center systems.
The platform is versatile, with over 200 features, designed to be efficient, adaptable, and affordable, fulfilling the specific requirements of the Chinese market. It could also support remote office environments, providing a robust Business Continuity Plan (BCP).
transcosmos explained that “transCxLink enables clients to streamline contact center operations and optimize CX.”
Moreover, it offers a secure on-premises solution safeguarding customer data, coupled with intelligence tools that personalize and automate services, increasing customer satisfaction.
Already utilized in various contact center projects, transCxLink garnered positive client feedback. This innovation reflects transcosmos China’s ongoing effort to refine the solution, blending human and digital resources to minimize costs, maximize productivity, and create optimal customer experiences.
