Transcom, SiloGen partner to boost CX with AI
STOCKHOLM, SWEDEN — Transcom, a prominent provider of digital Customer Experience (CX) solutions, has joined forces with Silo AI, one of Europe’s leading private AI laboratories, to develop an advanced large language model (LLM) through Silo AI’s product branch, SiloGen.
This specialized LLM is designed to revolutionize customer service by enhancing efficiency and ensuring stringent data privacy, offering a competitive edge, particularly for European businesses.
“We’ve been offering AI solutions for a long time, but with SiloGen’s game-changing specialized LLM, we’ll make life easier for our agents, our clients, and their customers alike”, explained Jonas Dahlberg, President & CEO of Transcom.
The specialized LLM enables precise control over the data training process, aligning with a company’s unique values and operational methods.
This tailoring results in bots fully integrated with a company’s brand, creating a seamless service experience for customers.
Peter Sarlin, CEO and co-founder of Silo AI, highlighted the alignment of values between the two companies and the potential for LLMs to support customer service agents effectively.
Transcom, trusted by over 300 global clients, has a workforce of over 30,000 across more than 90 contact centers in 28 countries.
Transcom ranked #42 on the Time Doctor OA500, an index of the world’s top 500 outsourcing firms.
