Bland.ai transforms call centers amidst ethical concerns
CALIFORNIA, UNITED STATES — California-based company Bland.ai has introduced a new AI call center solution capable of managing over 500,000 calls simultaneously, signaling a shift towards increased automation in the customer service industry.
Historically staffed by human representatives, call centers are adopting AI technologies like Bland.ai to boost efficiency. These tools can mimic human conversations to handle common service queries across sectors such as healthcare and finance.
⚡Introducing Bland Turbo. The world's fastest conversational AI:
– Send or receive up to 500,000+ phone calls simultaneously.
– Responds at human level speed. In anyone's voice.
– Program it to do anything.Call and talk to Bland Turbo now: https://t.co/qm0sUggov3
🧵 (1/3) pic.twitter.com/5e6Y3FU9Wh
— Bland.ai (@usebland) January 5, 2024
Bland.ai is versatile, able to make outbound calls for appointment reminders and address more complex inbound support issues. This flexibility makes it appealing as organizations update their customer service technology.
The adoption of Bland.ai, operating on a usage-based payment model, is seen to alter the call center industry’s economic structure significantly. This shift in billing and service delivery could have widespread financial implications.
In light of AI’s growing role, Bland.ai ‘s creators have taken proactive steps to address potential safety and ethical issues. Rigorous monitoring systems have been implemented to ensure AI is used responsibly, especially in scenarios where it might replace human workers.
