Maintel installs contact center managed service for UK’s Vanquis Bank
LONDON, UNITED KINGDOM — Cloud and managed services provider Maintel has completed the installation of a Genesys-based contact center managed service for Vanquis Bank.
“The team from Maintel were able to support us in all aspects of the solution design, build and smooth implementation. This deployment means we’re now even better placed to service our customers,” said Dan Thompson, Strategy and Transformation Director – Operations, Vanquis Banking Group.
Maintel noted that there were no interruptions in Vanquis Bank’s operations during the nine-month installation period.
With the new Contact Center as a Service (CCaaS) public cloud platform, Vanquis Bank expects to enhance its specialized customer service.
The London-based bank serves 14 million UK adults with sub-prime credit histories by providing financial inclusion and social support through a suite of products and services, such as credit cards, loans, and consumer vehicle finance.
Maintel delivers communications solutions and services to both the private and public sectors. It has almost 600 workers in five locations in the United Kingdom.
