iQor appoints new Chief Administrative Officer
FLORIDA, UNITED STATES — Business process outsourcing (BPO) firm iQor announced the appointment of Art DiBari as its new Chief Administrative Officer (CAO). DiBari brings over 30 years of industry experience driving operational excellence at major BPO firms.
Investing in iQor’s operational excellence
In this newly created role, DiBari will report directly to iQor President and CEO Chris Crowley. His key mandate is to maximize company performance and accelerate iQor’s global growth strategy through streamlined operations.
“I am excited to have him join our executive team as we continue to invest in client relationships, accelerate new customer growth, and expand our global presence. His leadership will be instrumental in enhancing our performance and achieving our strategic growth objectives,” said Crowley.
📣 More big news at iQor! We are excited to welcome Art DiBari as our new Chief Administrative Officer. With over 30 years of experience, Art is set to drive speed and efficiency through #PerformanceExcellence.
Join us in welcoming Art to #iQor! 🌟https://t.co/ukJYUxfOwq
— iQor (@iQor) May 15, 2024
DiBari joins iQor’s executive team to enhance the company’s artificial intelligence (AI)- driven workforce solutions, like Symphony [AI], while fostering an award-winning culture. iQor recently earned Great Place to Work Certifications in Colombia and the Philippines for 2024.
iQor secured the 36th spot in the 2024 OA500, the first objective index of the world’s top 500 outsourcing companies. The company is also subscribed to the Outsource Accelerator (OA) Source Partner Program, a powerful tool that helps BPO firms with marketing, sales, and business intelligence.
“I look forward to working with the talented team to drive process optimization, speed to efficiency, and global consistency and contribute to iQor’s ongoing success,” said Dibari.
Dibari’s industry veteran experience
Prior to iQor, DiBari was Principal at AltC, providing strategic BPO advisory services. He previously served as Executive Vice President and Chief Operating Officer at Alorica, overseeing 140 operating centers. DiBari also held leadership roles at APAC Customer Services, ACS, and Aegis.
Mill Point acquires majority stake in iQor for CX growth
iQor announced an agreement with Mill Point Capital (MPC), a private equity firm specializing in North American investments. The deal is expected to close in June 2024.
The partnership prioritizes iQor’s strong customer relationships while leveraging technology and human expertise to enhance customer engagement across industries. MPC’s investment is expected to drive substantial value through operational improvements and strategic growth initiatives.
With 40,000 employees across 10 countries, iQor specializes in advanced customer experience (CX) solutions enhanced by AI and intelligent technologies. The company’s extensive suite of services caters to the rising demands of brands worldwide, ensuring superior service delivery.
