Ibex opens 9th Philippine CX center in Davao City
DAVAO CITY, PHILIPPINES — Business process outsourcing (BPO) firm ibex has announced the opening of its second customer experience (CX) service center in Davao City, Philippines.
The new site, located at Felcris Centrale on Quimpo Boulevard, will add to ibex’s growing presence in the country, bringing the total number of its Philippine-based centers to nine.
Expanding footprint in the Philippines
The new center will continue to contribute to the city’s BPO landscape, providing job opportunities and boosting local economic activity. Ibex has been operating in Davao City for over a decade, with its first site growing from 50 agents to more than 1,700 today.
“We continue to see strong demand globally from new and existing clients, which include industry leaders in healthcare, technology, retail, E-commerce, fintech, insurance, shipping and logistics,” said ibex CEO Bob Dechant.
“Combining the best talent, training, and employee experience with our next-generation AI-enabled ibex Wave iX solution suite allows us to deliver amazing customer experiences for the world’s top brands.”
In the Philippines, ibex operates facilities in major cities such as Quezon City, Mandaluyong, Pasig, Parañaque, Muntinlupa, and Tagbilaran. The company now employs over 14,000 workers across the country, representing nearly half of its global workforce of 30,000.
Innovative technology and employee experience
Ibex’s success is driven by its commitment to cutting-edge technology and employee satisfaction. The company’s next-generation AI-enabled ibex Wave iX solution suite allows for the delivery of exceptional customer experiences for world-renowned brands.
Potski Alvarez, President of ibex Philippines, highlighted the company’s commitment to providing an engaging and rewarding employee experience.
“The Philippines is the global hub for BPO services, and we continue to raise the bar for exceptional CX. Providing an engaging and rewarding employee experience is the key to delivering amazing CX,” Alvarez added.
Employee satisfaction and engagement
Ibex’s commitment to its workforce is evident in its recent employee satisfaction score of 83 in the Philippines. The company offers a range of activities and events for employees throughout the year, including:
- Annual employee VIP events
- ibex Idol global talent competition
- ibex Sirens beauty pageant celebrating LGBTQIA+ employees
- Customer Service Week
- Ongoing health and wellness programs
Global impact and financial performance
With multiple offices in Nicaragua, Honduras, and Jamaica, in addition to its strong presence in the Philippines, ibex has established itself as a global leader in the BPO industry. The company manages nearly 200 million customer interactions annually, generating $2.2 billion in revenue.
