Japan’s transcosmos, India’s Cogent partner to expand contact centers
TOKYO, JAPAN — Japanese business process outsourcing giant transcosmos inc. has announced a partnership with India’s Cogent E-Services Limited to expand contact center services across India and international markets.
The alliance enhances both companies’ capabilities in delivering customer experience (CX) solutions in local Indian languages as well as English and key European languages.
Transcosmos, which operates in 36 countries with 182 offices, recently established a wholly owned Indian subsidiary, transcosmos India Private Limited, in Bengaluru. This move marked the company’s entry into the Indian domestic market.
The partnership with Cogent now gives transcosmos access to vernacular service capabilities in a country with 22 official languages and tens of millions of local-language speakers.
Cogent brings scale, language breadth, and AI capabilities
“With this partnership with Cogent E-Services Limited, we, transcosmos, are now ready to capture the demand for contact center services in India and beyond,” said Yohei Koumura, Managing Director & COO of transcosmos India.
“Making the most of expertise we have acquired primarily in Asian markets, we will continue to build and enhance a system to become a CX company that offers new customer experience in multiple languages. Together with Cogent E-Services Limited, we will also work towards solving social challenges in the India market.”
Founded in 2004 and headquartered in Noida, Cogent E-Services runs 24 centers across 12 Indian cities and employs over 16,000 people. The company specializes in customer experience management through automation, AI/ML-powered solutions, and data analytics, offering services in multiple Indian and global languages.
With over two decades of experience in the Indian market, Cogent delivers sector-specific CX solutions tailored to local preferences and needs.
Global reach meets local strength
“We have [long-standing] experience of more than 21 years of operating in Indian markets and providing excellent services to our clients in India,” said Cogent Managing Director Abhinav Singh.
“With this partnership, we expand our scope and reach to offer world-class contact center services and our domain expertise to a larger network of clients not only in India but globally.”
Founded in 1966, transcosmos operates 185 bases across 36 countries, offering services in customer support, digital marketing, e-commerce, IT solutions, and more. In South Korea, its offerings range from contact center management to omnichannel system development and education consulting. The company is currently ranked #192 in the OA500 2025, an objective index of the world’s top 500 outsourcing companies.
