Everise expands leadership with new CRO and CFO
FLORIDA, UNITED STATES — Everise, a provider of customer experience transformation, has announced the appointments of Robert Jimenez as Chief Revenue Officer (CRO) and Steven Amaya as Chief Financial Officer (CFO) amid its ongoing global expansion and growth.
Leadership appointments to drive growth
Jimenez brings over 25 years of leadership in top business process outsourcing (BPO) and consulting firms including Teleperformance, Cognizant, and IBM. He joins Everise to lead its global growth strategy.
As CRO, he will oversee commercial operations such as sales, growth marketing, and pricing strategies.
“I am honored to join Everise and be part of such a talented, passionate team. Everise has built a reputation for innovation, exceptional service, and a culture that truly values people,” Jimenez said.
“I look forward to partnering with our leaders and clients to capture the next wave of growth, expand into new markets, and continue delivering outstanding experiences in every interaction.”
Amaya, meanwhile, has more than 15 years of finance leadership at high-growth organizations like Carenet Health and TaskUs. He will manage Everise’s finance, pricing, spend management, and facilities.
Amaya is focused on supporting Everise’s growth with strong financial discipline and smart investments to enhance client services.
“It is a privilege to join Everise at such an exciting phase of its growth story. Our track record of excellence, strong values, and commitment to innovation are inspiring,” he said.
“I am looking forward to working alongside our leaders and champs to ensure our growth is supported by financial strength, operational discipline, and smart investments that enable us to serve clients and their customers better every day.”
Everise’s global reach and services
Everise’s continued leadership investments underline its ambition to be a foremost player in global customer service innovation, balancing human-centric values with technology-driven solutions.
“Robert and Steven join Everise at an exciting time in our growth journey,” said Sudhir Agarwal, Founder and CEO.
“Their leadership will accelerate our growth and strengthen our commitment to being a trusted partner to the world’s leading healthcare brands.”
Founded in 2016 and backed by Brookfield and Warburg Pincus, Everise specializes in transforming customer service for sectors including healthcare, transport, logistics, insurance, financial services, and technology.
The company operates 28,000 champion agents in eight strategic markets worldwide. Its high-performing, secure, and agile customer service solutions enable clients to scale globally while delivering exceptional customer satisfaction.
Everise ranked #74 in the OA500 2025, an objective index of the world’s top 500 outsourcing companies.
