India GCC non-tech hiring to top 500,000 by 2028
BENGALURU, INDIA — India’s global capability centers (GCC) are on pace to generate half a million non-tech jobs by 2028, with sales operations, finance, and business operations professionals making up more than 60% of hiring demand as GCCs expand digitally enabled business functions alongside traditional technology delivery.
According to the Social News XYZ report by Quess Corp, demand for non-tech roles in global capability centers (GCCs) rose 17.2% year-on-year in the first half of 2026, with the talent profile shifting toward domain specialists in governance, analytics, compliance, and business transformation.
Finance, sales, and operations drive non-tech GCC hiring surge
Mid-level professionals holding seven to 12 years of experience accounted for nearly 60% of non-tech business process outsourcing (BPO) and GCC demand in 2025, growing at a three-year compound annual growth rate (CAGR) of 21% to an estimated 250,000 workers in 2026.
Pharma and healthcare GCCs led non-tech hiring demand, followed by banking, financial services, and insurance (BFSI) and technology and product companies, driven by requirements for governance, analytics, compliance, and transformation capabilities.
Bengaluru accounted for 25% of non-tech GCC hiring demand while Tier-II cities collectively drew 35%, reflecting an active geographic diversification strategy by GCC operators managing wage pressure in primary markets.
“By 2028, the centres that lead won’t be the ones with the largest headcount, but the ones that have fused domain expertise with artificial intelligence (AI)-enabled decision-making across every function,” said Kapil Joshi, CEO of IT Staffing at Quess Corp.
Non-tech talent signals a new phase of GCC maturity
GCC operators are expanding into domain-specialist functions that blur the boundary between third-party outsourcing and captive centre delivery, drawing from graduate pipelines in finance, compliance, and analytics.
India’s structural talent supply in business operations, healthcare administration, and financial services gives GCC operators a credible path to the 500,000 non-tech headcount threshold by 2028, contingent on sustained mid-level hiring access outside Bengaluru.
Quess Corp said GCCs are evolving from cost-centre IT delivery vehicles into multi-function capability hubs with sector-specific mandates spanning operations, analytics, and domain governance.
For enterprise buyers building GCC or outsourcing operations in India, the Quess Corp data signals a compounding dynamic: mid-level domain-specialist talent is now a shared resource between the BPO and GCC sectors, and capacity planning for finance, analytics, or operations functions should account for demand overlap from both delivery models.
The Tier-II city expansion is a partial answer to the supply constraint, but buyers structuring multi-year arrangements in India should price mid-level talent availability as a delivery risk, not a background assumption.
Related news
- India’s GCC hiring hits a new peak of 510,000 jobs · 15 Jul
- India’s GCCs need operationally-ready workplaces · 13 Aug
Disclosure: Outsource Accelerator uses AI tools in the backend of its editorial workflow. Every article is reviewed and verified by a human editor before publication.
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