Global outsourcing firm Accenture has announced plans to team up with SAP to develop solutions based on a digital customer engagement platform. The plan is to develop a multi-channel platform for utilities firms to engage customers. The platform will enable utilities to offer customers non-commodity products and services, such as solar panels, batteries and connected home products. Accenture’s role includes accelerating the design, development and integration of the next releases of S/4HANA Utilities, SAP Hybris Cloud for Customer, SAP Hybris Marketing, SAP Hybris Commerce and SAP Hybris Billing.
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