Admiral to move some UK roles to Delhi amid 500 job cuts
- Admiral will move part of the work at risk in UK cuts to Delhi.
- The insurer plans to cut around 500 roles, about 5% of UK staff.
- Admiral Solutions employs about 2,700 people in Delhi.
- The cuts are part of a £100 million ($135 million) cost-savings programme.
CARDIFF, UNITED KINGDOM — Welsh insurer Admiral will move part of the work at risk in its UK job cuts to its operations in India, adding an offshore element to a plan to cut around 500 roles. The company has not said how many positions could end up in Delhi.
Delhi is already a major base
Admiral confirmed that part of the work will shift to Delhi but said the move would affect a limited number of departments, not the whole business, Insurance Business reported. An internal document sent to staff in one affected team, first reported by WalesOnline, proposes cutting some UK roles and expanding the Delhi operation, while stressing that no final decisions have been taken.
Admiral runs two businesses in Delhi that serve its UK operation. Admiral Solutions, its customer-facing arm, employs about 2,700 people, and Admiral India, which provides technology support, has around 460, against close to 10,000 staff in the U.K.
Cost savings, not AI, the company says
Admiral set out plans on Sept. 23 to cut around 500 roles, roughly 5% of its UK insurance workforce, as part of a £100 million ($135 million) cost-savings programme. It has repeatedly said AI is not the reason for the job losses, and a 45-day collective consultation puts the earliest point for firm decisions in early November.
The insurer said it remains committed to its UK operations and keeps under review how work is divided between its offices, including building capability in India, where it has operated for around two decades. Affected UK staff are being offered enhanced redundancy terms and support to retrain or start a business.
Other UK insurers are shrinking too. Legal & General is cutting about 1,000 roles, and Ageas expects its outsourced roles to more than double by 2029 as its directly employed workforce falls.
For insurers, the move shows how an existing captive center in India can absorb work during cost cuts without a new outsourcing contract. Buyers weighing insurance outsourcing against expanding their own offshore teams can compare providers on the top BPO companies worldwide list.
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