Alorica appoints new APAC, India leaders
Next-generation customer experience (CX) solutions provider Alorica Inc. announced the appointment of Mireille Magallona as Regional President for Asia-Pacific (APAC) Operations and Sanjay Ponnappa as Regional President overseeing India.
Magallona and Ponnappa, who bring proven industry track records of digital CX success, will focus on elevating Alorica’s service delivery from Asia to support clients and customers worldwide.
Magallona replaces Bong Borja — recently promoted to Chief Operating Officer — overseeing the 60,000 Alorica employees working remotely through Alorica Anywhere and in 20+ sites throughout the Philippines, China, and Japan.
Meanwhile, Ponnappa will manage Alorica’s rapidly expanding India operations, which have grown to more than 3,000 employees across sites in Bengaluru and Mohali and those working from home in the region.
Alorica COO Bong Borja commented on the appointees and said, “Adding Mirei and Sanjay to the executive leadership team at this point of Alorica’s trajectory aligns well with our plans for massive growth in Asia.”
“Mirei not only has a deep understanding of the industry, but also an incredible passion for motivating and developing an engaged workforce. With Sanjay’s operational background and localized expertise, I have confidence that our teams in the region will execute and thrive.” Borja added.
