American Express opens first contact center in the Philippines

New York-headquartered American Express recently opened its first contact center in the country. The center, which already has 400 employees, can accommodate 1,300 seats that can be used in two shifts. It will provide US-based clients with services related to credit and fraud. Raymond Joabar, executive vice-president of the recently merged American Express World Service and Global Credit Administration (GCA), said the number of employees could be tripled within 18 months. He also said that American Express was attracted to the Philippines due to the local culture, language proficiency and the growth of the local BPO industry.