Arvato partners with KYP.ai to boost automation

ENGLAND, UNITED KINGDOM — Arvato CRM Solutions has partnered with KYP.ai to expand its AI and robotic process automation (RPA) capabilities. 

This strategic collaboration is set to enhance intelligent automation, offering clients more avenues for digital transformation.

The partnership has introduced Arvato’s Discovery Engine (ADE), fueled by KYP.ai’s platform. ADE can pinpoint automation opportunities, potential savings, and utilization gaps, transforming customer service by aligning people and processes effectively.

The new partnership’s impact was demonstrated in a pilot campaign with a luxury automotive client, uncovering a 19.4% hidden utilization gap. AI-driven solutions were identified to improve both efficiency and accuracy.

“Having the ability to provide this digital transformation platform to our clients is paramount. It puts the customer and the employee at the forefront, [utilizing] data mining effectively to help automate relevant tasks,” said Debra Maxwell, CEO of Arvato CRM Solutions.

In addition to business benefits, the alliance provides a means to monitor employee well-being, allowing managers to detect potential burnout signs and take preventive action.

Arvato offers customer service and back-office processing services for brands and public sector clients. The company has a UK-wide network and a presence in South Africa.