A group representing business process outsourcing (BPO) companies said employee safety is still their primary concern, after BPO firms received a backlash for allegedly not evacuating their workers during the earthquake that recently hit Luzon. The Contact Center Association of the Philippines (CCAP) said in a statement that its members followed safety protocols during the incident. The CCAP said that the majority of its members did not report any problems during or after the earthquake. It added that members coordinated with their respective building’s property management office to investigate any structural damage after allowing the workers to get out of the office and before letting them back inside. “The CCAP assures its stakeholders and the public that it is always upholding safety standards, especially during times of calamities and situations when general security is compromised,” said the CCAP. The group said its members have checked that their equipment and infrastructure remain in stable working condition to ensure continuous operation.
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