The Philippines has evolved as the ultimate BPO destination across the globe and there are a number of reasons which contribute to its stable growth. These include the availability of high-quality, skilled labor force at a comparatively cheaper cost.
According to the Philippine Institute for Development Studies (PIDS), the country is an excellent outsourcing option for the expanding SME sector in Australia. The Philippines has a large pool of qualified professionals and is closely located to Australia on the map. This means that Filipinos are quite familiar with the language and culture of this island.
Flat Planet is an Australian firm that helps link local businesses to high quality talent available in the Philippines. The company claims that Australian companies can enjoy a lot of advantages by offshoring to the Philippines.
Even though the BPO rates may vary and depend on the staff experience and client requirements, the average cost of a customer service employee (administration) in the Philippines falls in the range of $15,000-$20,000 AUD per year. This is much less when compared to the average Australian salary for a similar job. Further, the average labor cost for a call center job in the Philippines is around 8 times lower in comparison to Australia.