News » BPO’s internet needs to boost PLDT ops

BPO’s internet needs to boost PLDT ops

Telco giant PLDT Inc. is eyeing opportunities in business process outsourcing (BPO) and e-learning to bolster its business under the “new normal.” As BPO companies and employees adopt work-from-home (WFH) arrangements, PLDT has witnessed a surge in demand for pocket wifis.

According to Juan Victor Hernandez, PLDT’s senior vice president and head of enterprise business, the firm is now in discussion with BPOs to consider fiber connections.

“Again, if you are going to take a look at the magnitude we are talking about 1.2 million FTEs (fulltime employees) nationwide. And if the BPOs will implement that 50 percent of their workforce will be at home, then you could see the magnitude of the demand that we will be working on,” he added.

Aside from the BPO industry, the telecommunications company is also expecting to gain from the education sector as the government targets to widely implement e-learning.

Read more here.

Start your
journey today

  • Independent
  • Free
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.