Call center AI market to reach $9,949.61Mn by 2030
The global call center AI market is projected to reach $9,949.61 million by 2030, registering a CAGR of 26.3%.
According to the report published by Allied Market Research, the growth will be driven by the improved customer experience and customer response time along with increased data analytical capabilities in the industry.
However, high installation and training costs along with privacy and security concerns restrain the market growth. On the other hand, an increase in interest of call center companies in advanced technologies and a surge in penetration of social media platforms present new opportunities in the coming years.
Based on components, the service segment is expected to manifest the highest CAGR of 29.3% from 2021 to 2030.
Based on the industry vertical, the telecom segment is expected to maintain its dominant share during the forecast period. However, the healthcare segment is estimated to witness the largest CAGR of 32.4% from 2021 to 2030.
The report added that North America is expected to maintain its lead position in the call center AI market in revenue by 2030. However, Asia-Pacific is estimated to portray the fastest CAGR of 29.2% during the forecast period.
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