SWBC acquires AnyHour Solutions
Financial services firm SWBC acquired call/contact center-outsourcing services provider AnyHour Solutions to continue its expansion in the credit union, banking, and mortgage markets.
Through this deal, SWBC can now provide customer service-overflow call volume transferred from a financial institution, loan-by-phone (LBP) support, and fraud prevention.
The AnyHour acquisition is also set to help SWBC enter the servicing market, which in turn, helps the company’s current client base. Further, the integration of AnyHour’s multiple core systems will allow SWBC to thrive in a competitive landscape.
SWBC Financial Institution Group EVP Janet Loriot said, “The addition of AnyHour fits with our strategic plan of introducing new and enhanced contact center capabilities.”
“We knew this would be a great fit,” she added. “SWBC and AnyHour share many of the same values – especially when it comes to our clients – service, for example. SWBC is highly respected in the financial services industry, and we are excited to join the team.”
Anyhour’s full-time and part-time employees will transition to SWBC while the company’s President Andy Hardin will become the SVP of Operations.
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Disclosure: Outsource Accelerator uses AI tools in the backend of its editorial workflow. Every article is reviewed and verified by a human editor before publication.
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