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News » Callvu, ArenaCX partner to transform BPO operations with digital micro apps

Callvu, ArenaCX partner to transform BPO operations with digital micro apps

Photo from ArenaCX

CALIFORNIA, UNITED STATES — In a strategic move set to transform the business process outsourcing (BPO) industry, Callvu has partnered with ArenaCX to introduce cutting-edge digital micro apps to call center operations. 

The collaboration, announced on October 16, 2024, aims to equip BPO providers with advanced tools to meet the evolving demands of modern customer service.

Enhancing BPO capabilities with technology

Callvu, a digital customer engagement and workflow automation provider, brings its innovative digital micro apps to ArenaCX’s extensive BPO network. These purpose-built applications are designed to contain more calls and automate agent workflows, offering task-specific, user-friendly solutions that seamlessly integrate with existing tech platforms.

“Callvu is excited to join forces with ArenaCX to provide BPOs with the innovative tools they need to thrive in an increasingly digital world,” said Mike Yakovlev, Head of Global Channel Partnerships at Callvu. 

“Our Digital Micro Apps provide seamless self-service and agent-assisted solutions that empower BPOs to meet growing customer expectations for prompt, effortless customer service. The flexibility and rapid deployment capabilities of these apps allow BPOs to scale their operations efficiently while maximizing customer satisfaction.”

Revolutionizing customer service through automation

The integration of Callvu’s digital micro apps into ArenaCX’s platform offers a range of powerful automation solutions for BPOs, including:

  • Customer process automation
  • Pre-call customer data gathering
  • Post-call workflow automation
  • Agent workflow automation
  • Call diversion and containment
  • Omni-channel experiences

These features are designed to streamline operations, improve efficiency, and enhance customer satisfaction across multiple communication channels.

Alan Pendleton, CEO and Founder at ArenaCX, highlighted the benefits of the partnership: “By partnering with Callvu, our BPO customers can leverage sophisticated digital solutions that not only improve service quality but also reduce operational costs and complexity.” 

“Callvu’s Digital Micro Apps allow our BPO customers to transform their call-center tech stacks, enabling rapid adaptation and scalable solutions that meet the demands of modern customer service,” he added.

Callvu, headquartered in San Francisco, has been reimagining customer experiences with digital technology. While specific revenue figures were not disclosed, the company has helped businesses create digital customer journeys that drive reduced support expenses and higher sales conversion rates.

ArenaCX, as the marketplace for customer service outsourcing, boasts a meticulously vetted roster of hundreds of elite BPOs. Their platform facilitates the entire process from RFP to contract and beyond, serving a global clientele.

This partnership between Callvu and ArenaCX is a step forward in the digital transformation of the outsourcing industry, setting new standards for customer service excellence and operational efficiency in the BPO sector.

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