Confie expands its BPO services in Tijuana
US-based personal lines insurance distributor Confie is expanding its Business Process Outsourcing (BPO) services division called Seguros Confie in Tijuana, Mexico.
The new facility — Confie’s second in Mexico — will help accommodate the company’s rapid growth in customer call center and outsourcing services and facilitate expected future development.
Established in 2010, the nearshore facility operates 24 hours daily to deliver high-quality, efficient support for Confie’s US brands and customers. Its mission includes optimizing the operations of its clients for maximum productivity and profitability.
Confie CEO Cesar Soriano said, “This expansion marks significant growth for our BPO division and an even greater opportunity for businesses to leverage our transformative business outsourcing tools to increase customers and revenues.”
Seguros Confie currently has over 1,200 skilled staff members, most bilingual and bicultural. The new facility plans to hire an additional 200 people.
