Contact centers “the only front door” of closed businesses, says Five9 CEO
Contact centers are playing a critical role during the COVID-19 pandemic as more businesses rush to adopt web-based systems to connect with customers.
Contact centers, which go beyond traditional call center operations to include digital chats and text messaging channels, have become the “only front door” for companies that were forced to close their stores and offices temporarily, Five9 CEO Rowan Trollope told CNBC.
Since the COVID-19 crisis, Trollope said that the firm has seen an acceleration of new companies seeing contact centers as an option to continue their business. Five9 has also reported record revenue in the quarter that ended in March.
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